Slapstick Festival Privacy Policy

This privacy policy aims to give you information on how Slapstick Festivals collects and processes your personal data through your use of this website, including any data you may provide through this website when you, for example, sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Who we are

The Slapstick Festival website, www.Slapstick.org.uk, is owned and operated by Slapstick Festival (We, Us, Our) of trading address: C/O Aardman AnimationsGas Ferry Rd Bristol BS1 6UN . We have an appointed Data Protection Controller who is responsible for overseeing questions relating to this privacy policy. Any queries should be addressed to info@slapstick.org.uk

What information do we collect about you

We may collect and process the following data about you:

Identity Data includes first name, maiden name, last name, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How is your personal data collected?

Direct interactions. You may give us your identity, contact and financial Data] by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
Buy our products or services
Filling out forms on this website
Create an account on our website
Subscribe to our mailing and emailing lists
Request marketing to be sent to you
If you correspond with us
Enter a competition, promotion or survey; or
Give us some feedback

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, [server logs] and other similar technologies. [We may also receive Technical Data about you if you visit other websites employing our cookies.] Please see our cookie policy above for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
(a) Technical Data from the following parties:
o analytics providers such as Google based outside the EU;
o advertising networks based inside or outside the EU and
o search information providers based inside or outside the EU.
(b) Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU.

How we use this information

We may use your data to provide you with information about services which you have requested.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

We may contact you about services which may be of interest to you but only if you opted to allow this at the time you provided us with your details.

If you no longer want us to use your data in this way please update your details by logging in to your online account or by emailing us at info@slapstick.org.uk

Disclosure of your personal information

We will only share your personal data with third parties where we are legally obliged to or for operational efficiency (e.g.dietary requirements) with a venue where we are holding an event.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How we protect your personal information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk.

This website has security measures in place to protect against the loss, misuse and alteration of the information you provide us. We confirm to the Payment Card Industry (PCI) Data Security Standard. Our secure server software SSL (Secure Sockets Layer) is the industry standard and among the best software available today for secure online transactions. SSL has cryptographic protocols that provide secure communications on the Internet for such things as web browsing, email, Internet faxing, instant messaging and other data transfers. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the internet.

How long do we keep your personal information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

How do we store your personal data?

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Stay in control of your information

We respect the fact that your personal information is your information, and we’ll make it easy for you to update or change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change or if you spot any errors in the information we hold about you.

Keeping your details up to date

Please help us to keep your information up to date by logging in to your online account or by emailing us at info@slapstick.org.uk if your personal information changes (i.e. if you move house or change your email address) or if you wish to correct it. We will endeavour to correct, update or delete the information you have provided to us as quickly as possible.

Access to your information

You also have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Opting out

You can ask us to stop sending you marketing messages at any time by logging into your account on the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt-out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing a product, membership, gift voucher or other transactions.

Right to be forgotten

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Changes to this privacy policy

We reserve the right to amend this privacy statement in the future. Any changes we make to this privacy policy will be posted on this page and where appropriate, notified to you by email.

Cookie Policy

A cookie is a small file of letters and numbers that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use other cookies to enhance your experience navigating through our website, anonymously collecting information on pages visited which allows us to improve the performance of our website.

We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-commerce services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Third-Party Cookies

Cheltenham Festivals use third parties to either provide additional functionality on the websites (such as Facebook Like buttons) or to track users anonymously (such as Google Analytics) and report back to funders and stakeholders the information needed to allow us to continue to provide the website and events programme. Some of these services will set cookies in the process but may use these cookies for their own purposes. Cheltenham Festivals does not have direct control over these websites or cookies.

Our online ticketing systems Tessitura and Tessitura Card Server (card payment authorisation service) use temporary session cookies enabling customers to pass through the correct payment pathway. These cookies, therefore, enable services customers have specifically asked for, that is, they enable customers to book and purchase tickets for an event.

(Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies).

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Your privacy and shared computers

If you login to Slapstickfestival.org.uk from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your email address to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this is normally in the ‘Tools’ dropdown menu at the top of the browser window.

Your Privacy and NHS Test and Trace

If you are visiting our venues we will collect your data and some information about you, so that we can take part in the NHS Track and Trace service and help prevent the spread of COVID-19. The government has asked organisations to do this in order to keep our visitors and employees safe. To find out more visit our Test and Trace page

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this Policy, or if you would like to request further information about, or object to, any aspect of processing of your personal data described above.

Slapstick Festival c/o Aardman Animations, Gas Ferry Road, Bristol. BS1 6UN.